Frequently Asked Questions - FAQ

FAQs - FAQ

It’s very simple... You can fill out the online form or call us to discuss your needs so we can help you choose the perfect party plan. The weekend days fill up fast so please keep that in mind. We require that you pay a $100 (transferable, non-refundable)deposit at the time of booking.

...Or Reserve A Date Online Now By Clicking Here

To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.

 

When booking a party, a non-refundable, trasferable deposit of $125 (or $100 for parties under $200) is charged. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, checks or cash. If you cancel 14 days prior to your party date, you can reuse your deposit for another date in the next 12 months. If you cancel with less then 14 days before you can either pay the balance of the party and reschedule or lose the deposit.  If Ulitmate PlayZone cancels the party, (power outage, emergency only vehicle, etc -  Hasn't happened yet) we will reschedule your party time without you losing your deposit. 

 

25 kids for “The Ultimate” and 15 kids for the “Jump Start” party, not including the party child, parents and kids under 2. Additional kids can be added for an additional charge of $10. The limit is 30 kids for the Ultimate Party and 20 for the Jump Start Party.

 

We recommend that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in get adjusted. *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 

Yes we do. Every party has its own private party room.

 

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available onsite and online.

 

For guest safety and enjoyment, socks are required to play on the inflatables.

 

Our fun and friendly staff will be present in the play arena(s).

 

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 

We’re sorry, but guests may not re-enter the inflatable arena(s).

 

Yes - a staff member will be available to assist you in the party room.

 

You’re welcome to use your own decorations and/or paper products in the party room. The party rooms are decorated and in an effort to maintain its great appearance, we do not permit wall or ceiling decorations, streamers, silly string, or confetti.

 

DEFINITELY! We’re happy to set up the party room just the way you want it and clean up afterwards.

 

Gratuities for our staff are always welcome.

 

We’ll call you about 5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

 

For your convenience, we have a signed contract with Little Tony's Pizza. You can bring dried goods (goldfish, pretzels, etc.), drinks, fruit/veggie/cheese plates only. Hot, cooked food and luncheon meats must be provided by us due to liability regulations. Of course, you may bring cake and cupcakes.

 

Yes, water, juice and soft drinks are welcomed although we do sell them as well. Please remember to bring ice, if needed.

 

You are welcome to bring your own although we do offer then as an adder. You may also bring in your own balloons although we can provide these as well.

 

Children under two are admitted free of charge with another paid admission. Children under two without another paid admission are $5 each.

 

If the Baltimore County Emergency plan is in effect Ultimate Play Zone will be closed. We also reserve the right to close at any time if we feel the local conditions (i.e. parking lot, sidewalks, etc..) present a safety risk to our patrons or employees. We will post any weather closures on our website as soon as the decision is made. We will also try our best to contact you if you have a scheduled party for that day so that you may notify your guests. If you have a party that is cancelled due to weather we will work with you to reschedule it at your earliest convenience.

 

If you will be bringing a cake, you can bring a serving knife and server although you are welcomed to use one of ours. Please remember candles and a lighter (no matches please).

 

1) All guests must have completed a signed waiver
2) No shoes in play equipment.
3) Socks are required.
4) One at a time down slides, feet first.
5) No bouncing at top of slides.
6) Exit and enter only at designated areas.
7) No climbing on or over the inflatable walls.
8) Little people and big people should not bounce at the same time.
9) Please empty pockets before bouncing.
10) No fighting, wrestling or horse play.
11) No gum in the building.
12) Please listen to UPZ staff and follow additional safety rules as explained.
13) No returning to play arena after the party begins in party room.
14) No food or drink allowed in play arenas.

HAVE FUN AND BE SAFE!